Privacy Policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and email address. We do not share your information with 3rd parties for marketing purposes.
Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems
Data Usage: We use your data solely for reservation updates and reminders.
Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collecting and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by mailing us at Happy Cat Hotel, 446 Broad Street, Windsor, CT 06095.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – ECOMMERCE
Our store uses WooCommerce and the Bookings plugin. This online e-commerce platform allows us to sell our products and services to you.
Except for credit card data, your reservation data is stored within the WooCommerce data storage system.
Payment:
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies concerning the information we are required to provide for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand how these providers will handle your personal information.
In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada, and your transaction is processed by a payment gateway in the United States. Your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
To keep track of cart data, Happy Cat Hotel uses three cookies. If you block cookies, you may be unable to make reservations online. Please call the front desk if you are not able to make an online reservation.
- woocommerce_cart_hash
- woocommerce_items_in_cart
- wp_woocommerce_session_
The first two cookies contain information about the cart and help us know when the cart data changes. The final cookie (wp_woocommerce_session_) includes a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
Additional Tracking Technologies:
We have implemented pixels and conversions API on our website to better understand customer behavior and the effectiveness of our marketing efforts. These technologies allow us to collect non-personally identifiable information about your interactions with our website, such as pages visited, links clicked, and actions taken. This information helps us improve our website and tailor our marketing strategies.
How We Use the Data Collected:
- Improve User Experience: By analyzing the data collected through cookies, pixels, and API, we can enhance your browsing experience by ensuring the website functions correctly and is easy to use.
- Marketing and Analytics: The data collected is also used for marketing purposes, such as retargeting ads and measuring the performance of our marketing campaigns.
- Security and Fraud Prevention: Tracking technologies help us monitor and detect any fraudulent activities, ensuring your data and our website remain secure.
Cookie Management:
You can manage your cookie preferences through your browser settings. However, blocking cookies may affect the functionality of our website, including the ability to make reservations online.
SECTION 8 – SMS/TEXT MESSAGING PROGRAM
By opting in, you agree to receive SMS/text messages from Happy Cat Hotel & Spa or Happy Cat Franchising related to account updates, services, or information relevant to your request.
Message frequency may vary depending on your engagement with our services.
Message and Data Rates: Standard message and data rates may apply, depending on your mobile carrier plan.
Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message or contacting Happy Cat directly. After opting out, you may receive a final confirmation message.
Help: For help, reply HELP to any message or contact our support team at support@happycatfranchising.com.
Consent: Your consent to receive text messages is not a condition of any purchase.
Privacy: We value your privacy. For more information on how we collect and use your data, please refer to our [Privacy Policy Section 1].
By participating in our SMS/text messaging program, you agree to the terms outlined in this Privacy Policy.
SECTION 9 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information contact our Privacy Compliance Officer by mail at Happy Cat Hotel, Attn: Chris Raimo, 446 Broad Street Windsor CT United States 06095.