Cancellation Policy

Room Reservations

A non-refundable credit card deposit is required at time of room reservation. Balance of payment is collected at time of check-out. Deposits for reservations canceled more than 7 days ahead of the reservation start date will be held as credit and applied as deposits for future reservations. Reservations canceled less than 7 days ahead of the start date forfeit the deposit.

Prior to check in, 7 days notice is required to remove any nights from the beginning of a reservation. Any nights removed with less than 7 days notice will still be charged.

After a reservation has begun, early termination will result in a maximum charge for 3 additional nights, not to exceed the planned check-out date.

No-call/no-show will forfeit the deposit and be charged a maximum of 3 nights of the reservation, not to exceed the planned check-out date.

Grooming & Spa Club

Spa Club Member Cancellation Policy:
Appointments must be canceled/rescheduled on or before the day of the appointment reminder (4 days ahead). Otherwise, a $15 reschedule fee applies to the next appointment. No-call/no-show appointments will be charged in full.

Non-Member Cancellation Policy:
A non-refundable credit card deposit is required to hold appointment. Appointments must be canceled/rescheduled on or before the day of the appointment reminder (4 days ahead) in order to retain the deposit as a credit. Otherwise, the 50% deposit will be forfeited, and a $15 rescheduling fee will apply to the next appointment. No-call/no-show appointments will be charged in full.