Cancelation Policy

Room Reservations

non-refundable 25 percent deposit is required at the time of booking. The balance of payment is collected at the time of checkout. Deposits for reservations canceled more than 48 hours in advance will be applied as a deposit for a future reservation. Deposits for any reservations canceled less than 48 hours before the reservation start date are non-refundable and non-transferable.

Early termination of reservations will be charged the night of requested check out plus one additional night.

Modifications to the check-in date with less than a 48-hour notice will result in charges starting on the original check-in date.

Grooming & Spa Club

A non-refundable 50 percent credit card deposit is required for grooming services for non-members.

Cancellations: Appointments must be canceled on the day of the appointment reminder (four days ahead); otherwise, the 50 percent deposit will be forfeited.

Reschedules: Appointments must be rescheduled on the day of the appointment reminder (four days ahead); otherwise, a $15 reschedule fee will apply to members and non-members. Non-members' deposits will be transferred.

No-show appointments will be charged in full.

Cats that arrive more than 15 minutes late to their grooming appointment will incur a $15 late charge.

Spa Club Member Cancellation Policy

Appointments must be canceled/rescheduled on or before the day of the appointment reminder (four days ahead). Otherwise, a $15 reschedule fee applies to their next appointment.

No-call/no-show appointments will be charged in full at the next appointment.

Non-Member Cancellation Policy

Appointments must be canceled/rescheduled on or before the day of the appointment reminder (four days ahead). Otherwise, the 50 percent deposit will be forfeited, and a $15 rescheduling fee will apply to the next appointment.