A NON-REFUNDABLE 25 percent deposit is required at time of booking. Balance of payment is collected at time of checkout. Deposits for cancelled reservations in excess of 48 hours will be applied as deposits for future reservations. Deposits for any reservations cancelled less than 48hrs in advance of reservation start date are considered non-refundable and non-transferable.
Reservations canceled while in session will be charged the night of requested check out plus one (1) additional night.
Grooming appointments canceled less than 48 hours in advance will incur a 50 percent cancellation charge.
No-show appointments will be charged in full.
Cats that arrive or pick up for grooming services more than 15 minutes late will incur a $15 late charge.